Resolution amending Resolution 628-2024, authorizing the Mayor and the Director of Innovation & Performance, on behalf of the City of Pittsburgh, to enter into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services, with the general objective of retaining VPS to provide exceptional and reliable services for our call centers, by increasing the approved amount by Thirty-Two Thousand Dollars ($32,000) for an amended total cost-not-to-exceed Forty-Eight Thousand Dollars ($48,000) over three (3) years. (Waiver of Competitive Process Received)