Resolution authorizing the Mayor and the Director of the Department of Innovation & Performance to enter into an Agreement or Agreements (s) with Beyond20 (Cherwell Solution) and Cherwell to provide and implement an ITSM (Information Technology Service Management) system to license, implement, manage, operate and deliver IT Services to meet the needs of the City of Pittsburgh at a sum not to exceed Five Hundred Forty Two Thousand, Seven Hundred Thirty One Dollars and Eighty Cents ($542,731.80).