Resolution amending Resolution 643 of 2020, authorizing the Department of Innovation and Performance to enter into a Contract or Contracts with Catalis Public Works & Citizen Engagement, LLC, and/or its division, Qscend Technologies, Inc., for the purchase of Constituent Relationship Management (CRM) software services necessary for the operations of the City's 311 Response Line by increasing the approved amount by $59,650.97 for an amended total cost not-to-exceed $554,782.87 (Five Hundred Fifty Four Thousand Seven Hundred Eighty Two Dollars and Eighty Seven Cents) over nine years.