Resolution authorizing the Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, on behalf of the City of Pittsburgh, to enter into an agreement or agreements or amendments thereto with Incapsulate, to upgrade the City’s Customer Relationship Management (CRM) system and our related capabilities and processes, at a cost not-to-exceed Five Hundred Ten Thousand Dollars ($510,000) over one year, subject to appropriation by City Council in future budget years.